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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
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- Campaigns
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- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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- Keeping You Informed
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
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Careers

News & Views
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  Find out about maintenance work which may affect your supply
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- Outdoor Access Code
  Find out about our Outdoor Access Code
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- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Stewarton Kirkford Bridge Overflow Upgrade

Two Month Road Closure to Deliver Improving Urban Waters Project

A key route into Stewarton in East Ayrshire is to be closed for approximately two months as Scottish Water delivers a £16million package of investments in the town

16 June 2025

Child floating on its back in a swimming pool

Scots Kids Dive In for Life-Saving Lessons During Drowning Prevention Week

13 June 2025

Medal winners, delivery partners and the operations team are pictured on the upper level of the WWTW

Major award for teams behind Scotland's new green waste water treatment works

13 June 2025

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News

blue tile with text Industrial Action Latest

Industrial Action - Statement

Scottish Water issues statement to reassure customers as a result of a union ballot on potential strike action

19 February 2025

front cover of interim Performance and Prospects Annual Report and Accounts for December 2024 showing a woman talking to a small toddler in a baby bath

Interim Report: More Sustainable and Cost Effective Solutions are Key

Interim financial report highlights we're delivering more more sustainable and cost effective solutions for our customers

18 December 2024

Tap Water into Glass

Scottish Water Response to Drinking Water Quality Regulator's Annual Report

The DWQR's latest report has praised the standards of Scotland's public water supply and highlighted the impact of climate change

20 August 2024

Scottish Water specialist graduate Patricia Lopes holds up glass of water against scenic mountain background

Scottish Water Providing High Level of Customer Service with Record Investment

The newly published Annual Report and Accounts Performance and Prospects 2023/2024 reveals investment tops £1 billion for first time.

02 August 2024

blue tile with text Industrial Action Latest

Industrial Action Latest Update

Plan to protect essential services for customers

09 November 2023

Update Following Second Day of ACAS Talks with Unions

Our statement after today's ACAS talks with unions

23 October 2023