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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

The screw pump is lowered into place at McDonald Road Pumping Station in Edinburgh

Underground giant lowered deep into Edinburgh chamber

Scottish Water is nearing completion of a £5 million investment in Edinburgh’s waste water network following the installation of a nine-tonne screw pump into an underground chamber at McDonald Road Waste Water Pumping Station

03 April 2025

Some of the new solar panels at Helensburgh Waste Water Treatment Works

£300,000 solar project completed in Helensburgh

27 March 2025

L-R Ross McLory (left) Head of Business Development for Industrial and Commercial at SSE Energy Solutions and Donald MacBrayne, Business Development Manager at Scottish Water Horizons

SSE and Scottish Water Horizons launch heat networks partnership in Highland capital

13 March 2025

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News

blue tile with text Industrial Action Latest

Industrial Action - Statement

Scottish Water issues statement to reassure customers as a result of a union ballot on potential strike action

19 February 2025

front cover of interim Performance and Prospects Annual Report and Accounts for December 2024 showing a woman talking to a small toddler in a baby bath

Interim Report: More Sustainable and Cost Effective Solutions are Key

Interim financial report highlights we're delivering more more sustainable and cost effective solutions for our customers

18 December 2024

Tap Water into Glass

Scottish Water Response to Drinking Water Quality Regulator's Annual Report

The DWQR's latest report has praised the standards of Scotland's public water supply and highlighted the impact of climate change

20 August 2024

Scottish Water specialist graduate Patricia Lopes holds up glass of water against scenic mountain background

Scottish Water Providing High Level of Customer Service with Record Investment

The newly published Annual Report and Accounts Performance and Prospects 2023/2024 reveals investment tops £1 billion for first time.

02 August 2024

blue tile with text Industrial Action Latest

Industrial Action Latest Update

Plan to protect essential services for customers

09 November 2023

Update Following Second Day of ACAS Talks with Unions

Our statement after today's ACAS talks with unions

23 October 2023