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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
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- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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- Keeping You Informed
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
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- News & Views
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Careers

News & Views
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Help & Resources
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- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
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- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

The screw pump is lowered into place at McDonald Road Pumping Station in Edinburgh

Underground giant lowered deep into Edinburgh chamber

Scottish Water is nearing completion of a £5 million investment in Edinburgh’s waste water network following the installation of a nine-tonne screw pump into an underground chamber at McDonald Road Waste Water Pumping Station

03 April 2025

Some of the new solar panels at Helensburgh Waste Water Treatment Works

£300,000 solar project completed in Helensburgh

27 March 2025

L-R Ross McLory (left) Head of Business Development for Industrial and Commercial at SSE Energy Solutions and Donald MacBrayne, Business Development Manager at Scottish Water Horizons

SSE and Scottish Water Horizons launch heat networks partnership in Highland capital

13 March 2025

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News

Trainee Manager Holly Henderson in front of a glass awards cabinet promoting Apprenticeship Week

Holly’s Career Path at Scottish Water Leads to Success

Trainee manager Holly Henderson explains why a Scottish Water Modern Apprenticeship is the path to a successful career

06 March 2025

Scottish Water apprentice Cameron Clark receiving his award for Net Zero Apprenticeship of the Year at the Scottish Apprenticeship Awards

Cameron Clark Named Net Zero Scottish Apprentice of the Year

Scottish Water apprentice Cameron Clark scoops Net Zero gong at Scottish Apprenticeship Awards

03 March 2025

Group of people in matching Scottish Water branded polo shirts posing for a photo indoors

Supporting Scottish Apprenticeship Week 2025

As Scottish Apprenticeship Week 2025 kicks off, Scottish Water is taking the opportunity to reflect on the power of apprenticeships

03 March 2025

2x Rangers, Helen Rountree on left and Josh Mackin on right, pictured at Gladhouse in front of the reservoir holding binoculours

Reservoir Ranger Helen - From Asia to Carron Valley

Helen Rountree shares her journey from traveling the world as an English teacher to a new career as a Scottish Water Visitor Management Ranger

26 February 2025

Volunteers from Scottish Water and Friends of the Pentlands pictured at the tree planting site overlooking Glencorse Reservoir

A Team Effort for New Trees at Glencourse

Scottish Water volunteers joined forces with environmental charity Friends of the Pentlands to plant hundreds of trees near Glencorse Reservoir

26 February 2025

Cardross Outfall Completion

Cardross Community Welcomes Completion of Flood Prevention Project

We have completed a £1.5million project to tackle sewer flooding in the picturesque village of Cardross on the Firth of Clyde.

11 February 2025