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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
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- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
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Careers

News & Views
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Help & Resources
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  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Stewarton Kirkford Bridge Overflow Upgrade

Two Month Road Closure to Deliver Improving Urban Waters Project

A key route into Stewarton in East Ayrshire is to be closed for approximately two months as Scottish Water delivers a £16million package of investments in the town

16 June 2025

Child floating on its back in a swimming pool

Scots Kids Dive In for Life-Saving Lessons During Drowning Prevention Week

13 June 2025

Medal winners, delivery partners and the operations team are pictured on the upper level of the WWTW

Major award for teams behind Scotland's new green waste water treatment works

13 June 2025

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News

Our Plan to Protect Scotland's World Class Water for Next 25 Years

Our strategic plan aims to ensure water and waste water services remain sustainable, resilient and affordable

25 May 2025

Members of the Climate Ready Infrastructure Scotland Forum gathered to sign a landmark climate resilience agreement

Scotland's Infrastructure Leaders Unite in Landmark Climate Resilience Agreement

Scottish Water is one of 20 organisations joining forces to protect Scotland's critical infrastructure from the impact of climate change

09 May 2025

Scottish Water apprentice Cameron Clark receiving his award for Net Zero Apprenticeship of the Year at the Scottish Apprenticeship Awards

Cameron Clark Named Net Zero Scottish Apprentice of the Year

Scottish Water apprentice Cameron Clark scoops Net Zero gong at Scottish Apprenticeship Awards

03 March 2025

blue tile with text Industrial Action Latest

Industrial Action - Statement

Scottish Water issues statement to reassure customers as a result of a union ballot on potential strike action

19 February 2025

Scottish Water staff member talking to the public

Time to Rethink Our Relationship with Water

Our new Draft Long Term Strategy Consultation is asking everyone to consider how they use water in the face of growing challenges

03 February 2025

Scottish Water van on the road through Glencoe with snowy mountain backdrop

Average Household Water Bills to Rise by £44/year to Fund Essential Investment

Charges which fund vital water and waste water services in Scotland have been announced for 2025/26

28 January 2025