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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
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- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
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- Metering Services
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- Developer Services
  Access our Readiness Indicator and submit/track applications to connect to our network
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
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Help & Resources
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- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

pills in blister pack with words don't flush medication

World Antibiotics Awareness Week- Never Flush Medication

World Antibiotics Awareness Week reminds us what we can do to help avoid the spread of drug-resistant infections

14 November 2024

left to right Sam Ghibaldan, Chief Executive of Consumer Scotland, Alex Plant, CEO of Scottish Water and David Satti, Interim CEOfor WICS signing memorandum of understanding for water charges

Landmark Agreement on Future Water Investment and Charging

11 November 2024

Scientist in lab coat using a laptop with advanced laboratory equipment in the background.

Celebrating Career Journeys: Susan Lee's Insights for Scottish Careers Week

11 November 2024

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News

Andrew Steel and his team on the summit of Derry Cairngorm

Munro Mission Complete as Last Team Reaches Summit for WaterAid Projects

This year's Munro Challenge saw more than 200 hikers conquer the peaks to raise cash to fund vital water projects in Rwanda

11 October 2024

Two young children pose beside bright blue water refill fountain with several large bridges in the background

Scottish Water’s ‘Tap to Tap’ challenge inspires the next generation to raise funds for WaterAid

Scottish Water launched their first ever ‘Tap to Tap’ challenge over the weekend, encouraging employees to raise vital funds for WaterAid by traveling by foot or bike between the vibrant blue Top Up Taps across the country.

24 September 2024

Jo Hedley celebrates reaching the top of a Munro. She smiles with her arms outstretched at the peak with blue skies and the sun shining behind her.

Fundraising Wonder-Woman signs up for Munro Challenge 2024

Trainee Solicitor and fundraiser extraordinaire, Jo Hedley is teaming up with a Scottish Water friend to take on the mighty mountain Derry Cairngorm as part of the WaterAid Munro Challenge 2024.

15 May 2024

Elizabeth from WaterAid

BLOG: World Water Day - Elizabeth McKernan

Every year on 22 March we celebrate World Water Day

22 March 2023

Mollie Hughes and her dog

Mollie’s Canine Climbing Buddy Makes Munro Debut

Record-breaking Everest climber and Antarctic explorer Mollie Hughes is to be joined by a new canine mountain companion as she takes on the Scottish Water Munro Challenge this Saturday.

31 May 2022