Essential maintenance in Port Ellen, PA42
Stage 3 - Repair Underway
Posted: Tuesday 26th November 2024 – 18:00hrs
Next Update: Wednesday 27th November 2024 – 08:00hrs
Customers in the Port Ellen, PA42 area may experience a disruption to normal water supplies this evening for essential work on the water network.
Works are scheduled to commence at 10pm, with an estimated completion time of 4am. The water supply will gradually return to normal for customers once the work has been completed.
During these works, some customers may experience lower pressure or intermittent water supplies.
Once we have completed our works we will return the network to its normal set-up.
If you experience brown water, we advise to allow your cold-water kitchen tap to run at a reduced pressure until this runs clear. Do not run any other taps or use any water appliances whilst doing so and follow the same process with any other taps affected once the water is clear from your cold-water kitchen tap.
If you experience white water, this is air trapped in the supply and will clear within 24 to 48 hours.
We would like to thank all affected customers for their patience and co-operation whilst we undertake this essential work.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
