Essential maintenance affecting customers in G62, Milgavie, G20 Ruchill and G22 Lambhill
Next Update: Wednesday 5th February 2025 - 16:00hrs
We are carrying out essential maintenance works on our water network which supplies customers in areas of G62 Milngavie, G20 Ruchill and G22 Lambhill.
This work has taken place over 3 consecutive days this week from Tuesday to Thursday (28th-30th January), and is part of our major investment Glasgow Resilience Project to increase the resilience and protect water supplies for a million customers across Glasgow and Ayrshire.
There has been no customer impact this week, but our activities will continue into next week (commencing Mon 3rd Feb) until all essential works have been completed.
Our teams will continue to monitor the network throughout, and measures remain in place to minimise the risk of any impact on our service to our customers.
However, we are providing advance notice for customers in the above areas who may experience low water pressure or discoloured water which can occur during work of this nature.
If your water is brown, please allow your cold water kitchen tap to run gently at around half pressure. Please do not run any other taps, or use any water appliances in the property until this is running clear. Once this is running clear from the cold water kitchen tap, please follow the same process with any other taps experiencing discoloured water.
If your water is cloudy, this is air trapped in the supply and will clear over the next 24-48 hours.
We ask any customers who do experience any change or disruption to their water supply to please contact us via one of the methods on our Contact Us page.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
