Strategic Plan

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Long-Term Strategy

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Draft Long-Term Strategy - Our Sustainable Future Together

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Strategic Plan and Supporting Documentation

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Strategic Plan - A Sustainable Future Together

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Strategic Plan - Investment Planning Prioritisation Framework Supporting Document

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Strategic Plan - Minute of Agreement

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Strategic Plan - Environmental Note

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Strategic Plan - Customer Insights Supporting Document

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Plan for Transformation Agreement

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Plan for Transformation - Setting Our Ambitions in Motion Final

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Plan for Transformation - Setting Our Ambitions in Motion Appendix A1 Final

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Plan for Transformation - Strategic Environmental Assessment (SEA) Environmental Report

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Plan for Transformation - Strategic Environmental Assessment (SEA) Environmental Report Non-Technical Summary

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Plan for Transformation - Strategic Environmental Assessment (SEA) Post Adoption Statement

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Customer Insight Reports

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Research Project 1 - Resilience

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Research Project 2 - Scottish Water and the Wider Environment

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Research Project 3 - Impact Research Part 1 Business Customers

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Research Project 3 - Impact Research Part 1 Household Customers

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Research Project 5 - Role of Consumer Principles in the UK Energy, Water and Postal Industries

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Research Project 6 - Impact Research Part 2

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Research Project 7 - Briefing Paper on Prospects for Water Charges Affordability

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Research Project 8 - Ability To Pay

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Research Project 9 - Impact Research Part 3

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Research Project 10 - Impact Research Part 4

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Research Project 11 - Water Consumption and Charges

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Research Project 12 - Scottish Water and the Wider Environment

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Research Project 13 - Western Isles

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Research Project 14 - Low Pressure Deep Dive

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Research Project 15 - Waste Water and Its Societal Impact

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Research Project 16 - Lead Removal

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Research Project 17 - Behavioural Insights ESRI Study 1

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Research Project 19 - Behavioural Insights ESRI Study 2

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Research Project 20 - Pride in Scottish Water

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Research Project 21 - Wider Environment

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Research Project 22 - Legacy

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Research Project 23 - Making It Easy, Research into Simpler Registration of Consumers in Vulnerable Situations

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Research Project 24 - Community Engagement Best Practice

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Research Project 25 - Additional Support Research

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Research Project 26 - Fraser of Allander Affordability Study A

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Research Project 26 - Fraser of Allander Affordability Study B

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Research Project 27 - Future Strategy

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Research Project 28 - Annual Licensed Provider Survey 2018

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Research Project 28 - Annual Licensed Provider Survey 2019

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Our Future Together

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