Exemptions

Title Type Size Download
Scottish Government Charities Exemption Scheme Policy

Guidelines on the replacement Scottish Government Exemption Scheme with respect to wholesale water and sewerage charges starting on 1st April 2015

PDF 278 KB Download

Metering

Title Type Size Download
Meter Code of Practice

Outline of the requirements that apply to accredited UCPs who undertake defined metering activities in relation to non-household premises in Scotland

PDF 1 MB Download
Meter Menu

List of available water meters

PDF 151 KB Download

Registration, Verification & Deregistration

Title Type Size Download
Deregistration Guidelines

Deregistration of Supply Point at the request of the Licensed Provider

PDF 635 KB Download
Process Pointer

Deregistration / Verification of Meter Details / Meter Fault & Repair

PDF 41 KB Download
Reassessment of Property Drainage Charges Guide

How to submit a reassessment of propert drainage charges

PDF 735 KB Download

Wholesale Billing

Title Type Size Download
De Minimis Payments Policy

Guidelines on policy to void disproportionate bank charges for trading parties

PDF 68 KB Download
Process For Use of Schedule 3 Flags

Process outlining the uses of the Schedule 3 flag and method of caluclating the value to the flag where it is not equal to a value determined by the commission

PDF 63 KB Download
Wholesale Debt Recovery Policy

Definition of how Scottish Water will apply to the collection of wholesale revenue from Licensed Providers to ensure that a transparent and consistent approach is applied

PDF 65 KB Download

Wholesale Market & Charging

Title Type Size Download
Wholesale Scheme of Charges 2025-26 Part 1

This is the Wholesale Scheme of Charges 2025-26 Part 1

PDF 658 KB Download
Wholesale Scheme of Charges 2025-26 Part 2

This is the Wholesale Scheme of Charges 2025-26 Part 2

PDF 409 KB Download
Operational Code

Operational Code v37

PDF 2 MB Download
Abortive Charges

Clarification on when an abortive charge may apply

PDF 157 KB Download
Customer Guide to Part Residential Premises

How part residential properties are charged for water and sewerage services

PDF 76 KB Download
Estimated Metered Consumption Policy

Guidelines on the circumstances in which Scottish Water will estimate metered consumption

PDF 73 KB Download
Licensed Provider Information For Dual Use and Part Residential Premises

Explanation of the responsibilities of Licence Providers and Scottish Water in relation to who raises bills for water and sewerage charges at dual-use premises

PDF 89 KB Download
Student Accommodation

Information regarding the circumstances where student accommodation is exempt from water and waste water charges

PDF 187 KB Download
Information Note: Water and Sewerage Charges for Vacant Non-household Properties

Information note on changes to charges for vacant non-household properties

PDF 156 KB Download
Wholesale Data Changes Policy

Details of the Wholesale Data Changes Policy

PDF 162 KB Download
Wholesale Charges Backdating Policy

Details of the Wholesale Charges Backdating Policy

PDF 72 KB Download
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