As Clocks Go Back, Beat Bogus Callers by Following Our Card, Check and Call Advice

“All our employees, and anyone working on our behalf, carry photo ID which they will happily show on request – so don’t let anyone into your home until you are sure of their identity”

Peter Farrer
Chief Operating Officer, Scottish Water

Scottish Water is urging customers to help stop bogus callers by using our three Cs advice to beat callous conmen who might take advantage of the clocks going back an hour.

Scottish Water is reminding customers, including vulnerable and elderly people, that with the clocks going back on Sunday (October 30) they should be vigilant and aware of the risk of becoming a victim of bogus callers at any time including when it is darker in the mornings, afternoons and early evenings.

If Scottish Water knocks on your door, check our photo ID and follow our three Cs advice:  CARD, CHECK and CALL.

Card – Anyone calling on behalf of Scottish Water, whether it is a Scottish Water employee or a contractor working on our behalf in your area, will always carry a photo ID card or letter. You should always ask callers to pass their ID card or letter through the letterbox so that you can check their identity.

Check – Check the ID card carefully: Is the photo on the ID card the same as the person at the door?  Has the card been tampered with in any way? If you are not confident that they are a genuine caller, then send them away!  

Call – If you are in any doubt about the caller’s identity, before you open the door please call our Customer Helpline on 0800 0778778 and we can help you confirm the caller is genuine. We advise customers to contact utility companies by using phone numbers found in telephone directories or the internet, but not from ID cards or letters, because these could be false.  

Don’t be fooled by bogus callers! If you are in any doubt, do not open your door and don’t allow the caller access.

Peter Farrer, Scottish Water’s Chief Operating Officer, said: “Scottish Water works in local communities across Scotland every day of the year.  Our own workers are highly visible and unfortunately there are occasionally people who take advantage of the essential work we do by posing as bogus water employees. 

“So we would like to remind all our customers of our essential advice – if we knock on your door, check our photo ID and follow our Three C’s advice: Card – Check – Call.

“All our employees, and anyone working on our behalf, carry photo ID which they will happily show on request – so don’t let anyone into your home until you are sure of their identity”.

Mr Farrer added: “If you are on your own or feel you need more support then call a neighbour or a friend, and if you are at all worried or unconvinced by a caller, then please contact the police straight away. The advice is easy to remember – just 3 C’s – Card, Check and Call.”