All News & Views Articles

Landmark Agreement on Future Water Investment and Charging

Industry, regulatory and consumer bodies sign agreement that puts consumers at the heart of future of water and waste water services

• Business
• Strategy
• Investment
• Customer Service

Protect Property and Pipes from Water Damage this Winter

We're urging customers to be prepared for winter to avoid burst pipes and flooding

• Winter
• Campaigns
• Communities
• Customer Service

Scotland’s New Green Waste Water Treatment Works set to help Winchburgh Flourish

The construction of Scotland’s lowest carbon new waste water treatment works, to support the future of one of the country's fastest-growing communities, has been completed by Scottish Water.  

• Innovation
• Environment
• Partnerships
• Business
• Customer Service
• Investment

Scottish Water proudly supports the ICS's Service With Respect Campaign

At Scottish Water, we are committed to providing exceptional service to our customers while ensuring the safety and well-being of our dedicated customer-facing staff

• Campaigns
• Customer Service
• People

Engineering masterpiece of the North East gets 21st century renewal

Scottish Water has reached a major milestone in its £60m investment to revamp Invercannie Water Treatment Works (WTW) in Aberdeenshire. Today (Friday 20 September) its successful modern makeover was celebrated with a re-opening and tree planting ceremony led by Judy Whyte, Provost of Aberdeenshire, alongside Scottish Water’s Chief Executive, Alex Plant and Board Chair, Deirdre Michie OBE.

• Business
• Customer Service
• Environment
• Innovation
• Investment

Scottish Water Response to Drinking Water Quality Regulator's Annual Report

The DWQR's latest report has praised the standards of Scotland's public water supply and highlighted the impact of climate change

• Business
• Climate
• Environment
• Statements
• Customer Service

Scottish Water Providing High Level of Customer Service with Record Investment

The newly published Annual Report and Accounts Performance and Prospects 2023/2024 reveals investment tops £1 billion for first time.

• Business
• Communities
• Customer Service
• Investment
• People
• Statements

BLOG: Scotland's water: facing the climate challenge together - CEO Alex Plant

CEO Alex Plant shares his thoughts on the impact of climate change and the challenges we face around water resilience, efficiency and environmental performance.

• Blogs
• Climate
• Communities
• Customer Service
• Environment
• Investment
• Opinions
• Strategy

Scottish Water Customer Service Recognised

Scottish Water Customer Service Recognised

• Customer Service

Adapting Scotland’s Water and Waste Water Services to Climate Change

Our plan sets out what we must do and how we need to work with others to ensure our services against the impact of climate change

• Climate
• Strategy
• Sustainability
• Partnerships
• Environment
• Communities
• Customer Service

Scottish Water rises to Festive Weather Challenges

Scottish Water teams spent the festive period ensuring the country’s public water network and waste water systems operated smoothly

• Customer Service
• Winter

Water Pipes Upgraded and Pupils Educated in Blairdaff & Kemnay

• Education
• Communities
• Customer Service
• Investment

Industrial Action Latest Update

Plan to protect essential services for customers

• Statements
• Business
• Customer Service
• Communities

Scottish Water Teams Out in Force to Protect Customers

Our teams were out across Scotland protecting vital infrastructure during weekend deluge

• Climate
• Customer Service
• Communities
• Environment

Scottish Water Response to Drinking Water Quality Regulator Annual Report Findings

We have welcomed the Drinking Water Quality Regulator for Scotland’s Drinking Water Quality in Scotland 2022 Public Water Supplies Annual Report

• Business
• Communities
• Customer Service
• Statements